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Customer Relationship Management programs provide the software to assist in keeping track of and matching customers and their needs with all facets and functions of your business. Unlike customer service departments CRM serves more specifically to recognize all the individual functions and services of your business and for integrating that information together with the needs and requirements of your clients. CRM can be as basic as a database of all clients and their pertinent information that is then accessible to all departments and therefore easily matched to the functions and services provided by you, thus providing you with a competitive edge. A CRM database offers the facility of tracking the relationship history and the trends of the relationship between company and client thus assists in helping to predict or foresee the future needs and requirements of the client.  The companies on this page are some of the leaders in the industry.